The refund amount will be credited to the card originally used to pay for your purchase. You will receive confirmation of the return by e-mail once it has been completed.
If you have used a gift certificate, a portion of the amount may be refunded on a new gift that you will receive separately within 10 working days.
If more than 14 days have passed and you do not have a refund on your account, please use this confirmation to present it to your bank so that it can help you speed up the process.
Only products not worn or washed, and with their claw and label of intact composition will be accepted by Erotokritos.
To contact customer service:
- Via the contact form by clicking here.
- By phone: +33 (0) 1 42 78 14 04 Monday to Friday from 10h to 19h and Saturday from 10h to 17h (Paris time – Western European Time).
The refund will be made via the same payment method used to make the purchase.
You will receive email confirmation of the return once it has been completed.
If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.