Help

Shop at Erotokritos.com

Order modifications

After completing your purchase we will send you a confirmation email with all the details.
Please remember that it will not be possible to cancel or amend your order if it is already in an advanced stage of preparation.

Shopping basket

You can see the contents of your purchase in your basket, change or delete the number of items in your order.
Please remember that zara.com does not guarantee that items you save in your basket will remain in stock. Therefore, if one of them sells out, you will be able to see that information in that section.

Wishlist

You can save your favourite items in your WISHLIST and always have them to hand.
It works very easily: each time you click on the WISHLIST symbol you add that item to your list. You can delete items from the list whenever you want, using the edit button. To complete your purchase, click on the product and follow the usual steps. Gift cards cannot be added.
To ensure that your WISHLIST works properly, its maximum capacity is 50 items.
Please remember that you can only enjoy use of our WISHLIST if you are a registered customer, and WISHLIST does not guarantee there will be stock.

Price changes

All our items are priced the same online and in store.
If there is any difference between the prices shown on the website and those marked on the label on the clothes, the correct price will be the one shown when you purchase it.
Please keep in mind we do not adjust prices for items whose original prices may have been reduced.

Product

Availability

On Erotokritos.com you can find new products every week, just like in our stores.
If the item you want has sold out but it has the symbol envelope, you can register your email address and we will let you know as soon as it becomes available, within 15 days of your registration. This process does not reserve the item.

Sizes

Pour vous aider dans le choix de votre taille, nous mettons à votre disposition un guide des tailles.
To help you choose your size, we provide you with a size guide.

Materials

At Erotokritos, knitwear represents a large part of our collections. You can find a wide range of garments in natural, artificial and synthetic materials. You can find detailed information on the composition of each item.

Care instructions

On our website, under the option MATERIALS AND CARE for each item, and on the labels on our clothes. you can find information on how to care for them.

Payment and security

Payment methods

100% secure payment.
We offer the following payment methods: Visa, MasterCard, American Express, PayPal

We do not keep in mind the payment data used.
This data is encrypted and secured by a third party company: PayPal, Stripe

We secure our payment system by fighting against fraud. That’s why we operate the 3D Secure system adding extra security when you buy.
For payment using a Gift Card, you can find more information on Gift Card section

Time of payment

Your purchase will be charged when your order is sent out.
If you have paid by PayPal or by Gift Card, the payment will be taken as you complete the purchase.
Some banks may show both a pre-authorisation and the actual subsequent charge. This amount will be automatically released. If this does not happen, we recommend that you contact your bank to expedite the release of the pre-authorisation.

Secure purchasing

The security of the information our customers submit on Erotokritos.com is one of our highest priorities.
At Erotokritos.com, we invest huge amounts of resources and use the latest technologies so that your payment details are processed in a secure environment.
Our e-commerce platform has been awarded certifications for best practice when managing information, security, and complying with the Payment Card Industry Data Security Standard requirements, which verify that we follow the industry’s strictest recommendations and standards to provide you with a purchasing experience in a private, integrated and secure environment.

Shipping

Delivery methods and costs

Three (3) types of delivery are available on the online store:

Home delivery – from 2,95 EUR / FREE FROM 250 EUR OF PURCHASE

  • Standard Delivery via the Colissimo Post: delivery time of three (3) to eight (8) days on average (varies depending on the country of delivery) from the assumption of responsibility by the carrier
  • Express delivery with Dragonet: delivery time up to 48 hours (varies depending on the country of delivery)

Relay Point Delivery – from 2.95 EUR / FREE FROM 250 EUR OF PURCHASE
On the delivery point of your choice in 2-3 business days. We will inform you of the delivery points available at the time of purchase. Remember that to collect your order it is necessary that you present a piece of identification. If the person making the withdrawal of the order is different from the person who made the purchase, a written authorization and a copy of the identity card of the buyer must be presented.

The deadlines indicated above will be extended for Corsica and the remote regions.

Your order will be delivered from Monday to Saturday between 9h and 12h, by hand or in a relay point if you chose this option.

Erotokritos also offers a choice of free shipping from 250 € of purchase.

Order status

You will receive email updates on the status of your order.
You can also access this information in the section “My Account”.  If you are not registered, click on the “Order information” link in the confirmation email to track your order.

Restrictions

We try to reach all corners of the earth from Erotokritos.com. If there are any delivery restrictions on your address, you will see them at the time of purchase.

Split orders

It is possible that your order be dispatched from different logistics centres. If this happens, we’ll let you know by email which items you will receive in each shipment.

Returns and refunds

How to return

You have a withdrawal period 14 days from the date of sending to return your purchase made on erotokritos.com or in-store. The returns in store are free and those sent by post office are the responsibility of the buyer.

Here are two options to return your merchandise:

  • In store Erotokritos replace your order with your receipt (paper or electronic format) which is located at 109 Bd Beaumarchais 75003 Paris.
  • At the point of depositFind the information of your order to request a return. If you have placed your order as a guest, you will find the information in the order confirmation e-mail. We will send you a return label to stick on the package, so you can deposit the items you want to return to a Colissimo agency.

Returns and exchanges are processed within 2 weeks.
Sale items are neither exchanged nor resumed.

On the following link, you will find information on returns made by gift card.

Refund

The refund amount will be credited to the card originally used to pay for your purchase. You will receive confirmation of the return by e-mail once it has been completed.
If you have used a gift certificate, a portion of the amount may be refunded on a new gift that you will receive separately within 10 working days.
If more than 14 days have passed and you do not have a refund on your account, please use this confirmation to present it to your bank so that it can help you speed up the process.
Only products not worn or washed, and with their claw and label of intact composition will be accepted by Erotokritos.

To contact customer service:

  • Via the contact form by clicking here.
  • By phone: +33 (0) 1 42 78 14 04 Monday to Friday from 10h to 19h and Saturday from 10h to 17h (Paris time – Western European Time).

The refund will be made via the same payment method used to make the purchase.
You will receive email confirmation of the return once it has been completed.
If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.

Exchanges

How to exchange

You can change the size or color of your items. If you prefer to exchange for a different item, you will need to request a refund and make a new purchase.
Exchanging an item purchased on Erotokritos.com is very simple. Go to our store with the receipt of paper or electronic format.
If you want to trade on Erotokritos.com, go to your order and select the item you want to return and the size against which you would like to exchange it. To return the original article, we offer you the options that you can consult in the HOW TO MAKE RETURNS section.
The ONLINE EXCHANGE option will be available for orders made as a registered customer and paid using: American Express, MasterCard and VISA (some payment methods may not be available in your country / region).

Please also remember…

  • You cannot make more than two requests for exchange simultaneously for the same order, but you can include up to a maximum of 5 items in each request.
  • The option to exchange does not appear if the item purchased is no longer available.
  • Online exchange will not be available for purchases made with a gift card.

The gift card

Purchase gift card

We have two methods: The E-Card, a virtual card sent via email, and Gift Card, a physical card sent through the post. Both can be used in stores or on Erotokritos.com.
Useful information about the Gift Card:

  • It is only valid for the country/region in which you purchased it.
  • It is a document for use by the holder. Erotokritos will not replace the card if it is stolen, lost or damaged.
  • The validity period depends on the country/region. You will be able see this information when you choose your card.
  • You can check the balance on your card via the Erotokritos website, in the section “Gift Card > Check balance”, or directly in one of our Erotokritos stores.
  • The time scale for returning it is the same as for any other item, providing that the card has not been used. Refunds will be made using the original payment method used for the purchase. If the return is made through Erotokritos.com you do not need to send the physical card.

Pay with gift card

Before using your card it is important that you know:

  • Physical Gift Cards bought in a store and E-Cards are already activated.
  • Physical Gift Cards bought online need to be activated before use. You can activate them at the point of purchase, both in store, online, or prior to purchase through the section “Gift Card > Activate Card” . In both cases, we will request the four last digits of the mobile telephone number of the recipient provided by the buyer during the purchase process.
  • If you want to use your E-Gift Card to pay in store, you can print it or show it on your mobile device.
  • If your purchase exceeds the amount on your Gift Card, you can combine it with any other payment method available in your country/region.

Gift card returns

Returns of items purchased with a Gift Card will be refunded to the same Gift Card. If the return is of an online purchase you will receive a virtual copy of the card, with the updated balance on it, together with the email confirming the refund.
If the Gift Card used no longer exists at the time of the return, the amount will be refunded with a Credit Voucher:
If you used more than one payment method for a purchase and you request a partial return of the order, the refund will usually be repaid to the other payment method rather than the Gift Card.

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Sizing Guide

Erotokritos size chart for men.

XS S M L XL XXL XXXL
European 44 46 48 50 52 54 56
French 44 46 48 50 52 54 56
Italian 44 46 48 50 52 54 56
UK/US Chest 34 36 38 40 42 44 46
UK/US Waist 28 30 32 34 36 38 40

Sizing Guide

Erotokritos size chart for women.

XS S M L
US 2-4 4-6 8 10
UK 8 10 12 14
Italy 40 42 44 46
France 36 38 40 42
Denmark 34 36 38 40
Russia 42 44 46 48
Australia 8 10 12 14
Japan 7 9 11 13
Jeans 26-27 27-28 28-29 29-30