How to return
You have a withdrawal period 14 days from the date of sending to return your purchase made on erotokritos.com or in-store. The returns in store are free and those sent by post office are the responsibility of the buyer.
Here are two options to return your merchandise:
- In store Erotokritos replace your order with your receipt (paper or electronic format) which is located at 109 Bd Beaumarchais 75003 Paris.
- At the point of depositFind the information of your order to request a return. If you have placed your order as a guest, you will find the information in the order confirmation e-mail. We will send you a return label to stick on the package, so you can deposit the items you want to return to a Colissimo agency.
Returns and exchanges are processed within 2 weeks.
Sale items are neither exchanged nor resumed.
On the following link, you will find information on returns made by gift card.